Privacy Policy

At Dhyana Fashion, we value the trust you place in us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you visit our website dhyanafashion.ecommerceglow.com, purchase our products, or submit B2B wholesale enquiries.

1. Information We Collect

We collect personal information that you provide to us during your interactions with our site. This includes:

• Account & Order Details: Name, email address, phone number, shipping and billing address, and payment information.
• B2B / Wholesale Details: Business name, WhatsApp number, estimated ordering volume, country, and product categories of interest.
• Technical Information: IP address, browser type, device information, and cookies to analyze site traffic and enhance your browsing experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and ship your retail and wholesale orders.
• To verify payments (via Razorpay or manual Bank Transfer confirmations).
• To respond to your wholesale and reseller enquiries, including sending catalogs via WhatsApp.
• To send newsletter updates, promotional offers, and order status emails.
• To comply with legal obligations and prevent fraudulent transactions.

3. Sharing of Information

We do not sell or rent your personal data. We only share your information with trusted third parties who assist us in operating our business:

• Payment Processors: Secure gateways like Razorpay to process domestic payments.
• Courier Services: Shipping partners (DHL, FedEx, Delhivery) to deliver your packages.
• Email Services: SMTP mailing services for sending transaction confirmations.

4. Cookies

We use cookies to keep track of your cart items, remember your login session, and analyze website traffic. You can choose to disable cookies through your browser settings, but please note that some features of the e-commerce store (like the cart and checkout) may not function correctly as a result.

5. Security

We implement robust administrative, technical, and physical security measures to protect your personal data, including SSL encryption. However, please understand that no transmission over the internet can be guaranteed as 100% secure.

6. Contact Us

If you have any questions about this Privacy Policy or wish to request the deletion of your personal data, please contact us via email at info@dhyanafashion.com or WhatsApp at +91 95746 37387.